I was then connected with one of the lead agents, I believe her name was Crystal. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. I was able to tell the consultant a little bit about my wife and was even able to show them some of her favorite pieces of jewelry from home so we could find piece that would suit her style!! They care. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. 139 reviews of Brilliant Earth "My fiancé and I had a wonderful experience here. We were then informed the ring would take another 6 weeks to make. I found this website through google after browsing other competitors. I … I booked my 50 min Zoom call right away so I could get to speak to a consultant and have them help me out a little. Unsubscribe at any time. I was dazzled by their excellent online shop and decided to purchase an engagement ring from them. Thank you Brilliant Earth for making times like this a little easier!!! Her tone was very unpleasant, and I asked to speak with her supervisor. She was wowed by the nice sparkle and the beautiful packaging as well. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. 706 reviews of Brilliant Earth "I'm so happy I went with Brilliant Earth for my engagement ring. The ring we ordered was the 18K White Gold 6mm Mojave Wedding. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! COVID update: Brilliant Earth has updated their hours and services. At this point we were getting terrifyingly close to our wedding date, August 5th. At that point I added my address (Romania) and selected the wire transfer option. I wanted to get her a custom ring with diamond and amethysts (her favorite precious stone). The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. COVID update: Brilliant Earth has updated their hours and services. Sign up to receive our free weekly newsletter. She handed me off to Rueben B., Customer Experience Assistant Manager. My wife found the perfect ring for her thanks to the website. I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I knew I had to come online to … We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. I found Brilliant Earth through a Google search and was stunned by their products. COVID update: Brilliant Earth has updated their hours and services. My proposal could not have been more different to the above scenario. Engagement ruined!!! I don’t have a lot of time to shop, but I was looking to get my wife something special for our 30th wedding anniversary. I received it back within their advised delays and the work they did was nothing short of amazing. A while back (maybe a year) someone posted a link to all the bad brilliant earth reviews. I never felt like they were trying to upsell me or anything. April 2 comes and goes, but no ring. And while I chose not to get my ring from there for other reasons it might be a good idea to see what problems other people had so you can look out for yourself! I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. It's very easy to find what you're looking for, and the quality of images and videos really helps to see every little detail. This website was so nice to use. 36 reviews of Brilliant Earth "My fiancé and I purchased my engagement ring over the internet because the Denver show room was not open at that time. Finding a good jeweler is hard enough as is, but finding one that you entrust on working on a family heirloom is definitely worth coming online to share a review for. THEY WILL TAKE YOUR MONEY AND RUN.Now that I've got your attention. I was browsing their collection online and decided it would be worth my while to drive a little further out of my way to visit their store location. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. Real happy about this. "Our records show that we processed the refund on June 4th, 2020"- 17th of June: I ask for an update. 80 reviews of Brilliant Earth "I am so excited that Brilliant Earth has come to DC! Enjoy reading our tips and recommendations. For more information about reviews on ConsumerAffairs.com please visit our Honestly the worst customer service experience of our lives. I just look down and the stone in my engagement ring is completely gone! She did not take responsibility for the issue.

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